Project Overview

Project Name: FICO Fraud Manager - Two-Generation Evolution
Duration: 18 months (Gen 1: 8 months, Gen 2: 10 months) 2022 - 2024
Role: Lead Product Designer, Design System & Research Contributor
Team: 1 Lead Designer, 2 UI Designers, 1 UX Researcher

The Multi-Phase Challenge

Fraud Manager faced a complex evolution challenge requiring two distinct transformation phases to modernize a critical financial fraud detection platform used by major banks and financial institutions worldwide.

Legacy Platform Reality

The original Fraud Manager was a desktop-heavy, on-premise application that fraud analysts relied on to investigate suspicious transactions, manage case workflows, and configure fraud detection rules. The platform processed millions of transactions daily but suffered from outdated technology and user experience patterns that hadn't evolved with modern fraud detection needs.

The Two-Generation Journey

Generation 1: Cloud Migration & Design Foundation (2022 - 2023), (Solo Designer)

Objective: Migrate legacy desktop application to cloud infrastructure while establishing modern design foundations

My Role: I led a complete redesign of Falcon’s legacy system, transforming 50 outdated pages into a streamlined 40-page experience. This involved improving navigation, reducing system complexity, and creating a more meaningful structure that aligned with the end-to-end user journey. I reworked content hierarchy based on client feedback collected by the marketing team, redesigned key components including the user profile, transaction grid, and disposition panel to make tasks more intuitive and efficient

Generation 2: Platform Integration & Experience Excellence (2024), (Lead designer working with 2 UI designers)

Objective: Integrate with cloud-native platform ecosystem and deliver next-generation user experience with new design system

My Role: I supported new designers in learning the product and integrating it with the cloud-native ecosystem, delivering a next-generation user experience powered by an advanced design system. With two dedicated researchers on the team, I was able to plan a comprehensive research strategy and collaborate closely to define the key questions we needed to answer. This approach allowed us to conduct usability tests with look-alike users, validate design decisions, and identify pain points across the system. We then prioritized the feedback, translating insights into actionable improvements and integrating them into the roadmap to ensure the redesign effectively addressed real user needs and delivered measurable impact.

The Goal

To modernize the legacy system’s interface and UX so it reflects the intelligence of the underlying machine learning fraud models, while streamlining analysts' workflows and reducing complexity.

Legacy Product

Falcon 6

Second Generation

Falcon 7

Third Generation

Enterprise fraud on platform